“I would like to thank both you and Lucy for such a positive experience, despite the outcome not being as I had hoped. You were both so very kind and I have already recommended your service to a family. One thing I lacked before I came was the understanding/knowledge that I would be treated fairly in this process. It was so positive and the experience very “gentle” and thoughtful.”

“Rose made us feel very relaxed and welcome. Thank you for all your hard work.”

“Rose helped me so much by making a complicated process understandable in simple language and fair methods.”

“I was very impressed with the level of knowledge and professionalism shown by all staff throughout.”

“Nice to be offered tea/coffee/water/tissues during a difficult time. Staff were always helpful on the phone etc and kept me informed throughout.”

“Thank you for making a difficult process much easier and straightforward for me.”

“Support Staff always friendly. Thank you, both for all your help in navigating this difficult process.”

“Thank you very much for helping my husband and I through the process of financial settlement. You provided clarity and fairness to enable us to reach a mutually agreed settlement.”

“You made an exceptionally difficult process as bearable as possible. Thank you.”

“My solicitor ..... felt you did your job very well and really worked hard to find common ground in some difficult circumstances.”

“I think you are amazing at your job. I was extremely anxious every time but you have a very calming effect on people. Thank you so much.”

“All staff made me feel at ease in what was a difficult and nervous situation. Thank you.”